privacy policy

Who we are

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Use of Patients’ Personal Data – GDPR Statement

At Chislehurst Podiatry, we take our responsibilities seriously with regard to the collection, processing and management of your personal data.

Please read the section below on the personal information we take during your visit as a patient, why we require it, how we use it, how we get consent, how you can withdraw consent, how you can ask for it to be corrected, and where you can complain if you feel we have not managed your personal data lawfully.

We may update our privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

The website may contain links to other websites. We are not responsible for the privacy policies of third-party websites.

Personal Information

At various times during your interaction with Podiatrists at Chislehurst Podiatry, you will be asked to provide personal information. This document tells you what information we request and why we need it, what information is stored, and how we process it.

Appointment Booking

This clinic uses Practice Master scheduling software.

At the time of booking you we be asked to provide the full name of the patient attending the appointment and a telephone number to be used to confirm your appointment.

Your contact details are stored within Practice Master’s software database, but we do NOT share or pass on your personal details to any 3rd party.

If you cancel the appointment without attending and do not wish to rebook then your details are removed from the database.

Your Initial Consultation

We require your full name, address and date of birth so that we can identify your medical records correctly (as these are legal documents) and also to identify you correctly in any necessary correspondence with 3rd parties that you authorise.

Should your name (eg. marriage) or address change, it is important that you let us know so that we can ensure your records are updated.

We request your email address and telephone number(s) in order to contact you regarding your appointments, or with appointment reminders, or relating to your treatment at Chislehurst Podiatry. Should these details change, it is important that you let us know so that we can ensure your records are updated.

We do NOT share or pass on these personal details to any 3rd party.

You are not obliged to provide your email address or telephone contact details. And if, subsequently, you would like us to remove your email address and telephone number(s) from our database, let us know, and we shall do so within 5 working days.

Please note that, without this information, we would be unable to contact you should we need to inform you of a change to your appointment in the event that your Podiatrist is unavailable to see you or to contact you with an appointment reminder. If you miss an appointment you will be charged the full fee for that appointment.

Your Medical Records

We are legally required to record essential clinical information that we take from you during your initial consultation and each subsequent appointment to enable us to make an accurate diagnosis of your problem(s) and to formulate an appropriate treatment and management plan.

These records are held online, on servers hosted within the European Union. You may request a copy at any time. We aim to provide you with a copy within 5 working days of your request, and will always comply with the statutory maximum of 30 days. There is no charge for a copy of these records.

Your medical records, and any correspondence such as referral letters and reports based on their contents, are not shared with or passed on to any 3rd party, with the exception of:

other healthcare professionals such as your GP or consultant; another Podiatrist in the event you relocate; if ownership of this practice passes to another Podiatrist; your insurance company or legal representatives in the case of a medicolegal investigation.

We would not do so without your consent. We store copies of any medical correspondence in electronic form, accessible only to Podiatrists and employed administration staff at Chislehurst Podiatry Practice. Statutory minimum storage times for your medical records and associated correspondence are 8 years after the date of the last appointment or up until 25 or 26 years of age if under 18 at the time of the last treatment (depending on birthdate at initial appointment).

Marketing and newsletters

We may also use your personal details to contact you (by post, email or text) with information, such as newsletters, that you may find of interest regarding our services or of a general healthcare matter, or with requests for feedback. We would seek your consent prior to doing so, and you may subsequently withdraw your consent if you wish – simply let us know, and we shall stop doing so within 5 working days.

Data Processing

We store your name, address, date of birth, and (when provided) your email address and contact telephone numbers in a clinical software database, along with information regarding your presenting complaint including diagnosis, duration and severity of symptoms, and response to treatment. The database is password protected and held on a secure server, accessible only to Staff employed by Chislehurst Podiatry Practice.   This data is used for the sole purpose of consultation and appropriate treatment provision and review.   We do not currently audit via a clinical audit database and will update this section should this change.

For further information regarding the storage and processing of your personal data, or if you feel that there is an error in the data we hold, or if you would like us to remove your contact details from our database, please contact the clinic on 020 8295 1066 or via Podiatry Practice is registered with the Information Commissioner’s Office

If you feel that Chislehurst Podiatry Practice has not managed your personal information correctly, please contact us, and we shall endeavour to address your concern immediately. You also have the right to object to the Information Commissioner’s Office at or by phone on 0303 123 1113.

Use of website


Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


When visitors leave comments on the site (for example on a blog post) we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Visitor comments may be checked through an automated spam detection service.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How to contact us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email via our Contact page or by post to

Chislehurst Podiatry
54b Green Lane

Policy last updated: August 2023